Refund Policy

REFUND POLICY

Dedfish Co. wants you to enjoy your knives for many years to come! Our products are fully guaranteed against defects in materials and/or craftsmanship. The warranty does not cover wear and tear from normal use, or any damage resulting from use other than the intended purpose of the item. Only items in new and unused condition with the original manufacturer package will be accepted for a refund within 30 days of purchase.

If returning a knife or shear: To comply with U.S. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed.

PLEASE NOTE THE FOLLOWING:

Credit will be issued back via the original payment method if returned within 30 days, unless otherwise specified. **Shipping costs are non-refundable.

Any gift item purchased through us may be returned for an exchange or merchandise credit (via e-mail) that can be used on a future DEDFISHCO.com order.

**Please be sure to provide your e-mail address and any additional information in the “Comments” on the Return Form.

Special Orders and Large Volume purchases are subject to a restocking fee if returned.  For more information please contact us at: hello@dedfishco.com

We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse.  Be sure to return the items via a traceable method such as UPS or FedEx.

If a product is returned and the order no longer qualifies for the “Gift with Purchase(s),” the Gift(s) must also be returned or full credit will not be issued.

 

RETURN INSTRUCTIONS

Complete the Return Form.

Repackage the product(s) in the original packaging. Pack securely and enclose a copy of the Return Form along with a copy of either your packing slip or original order e-mail confirmation.

Choose the shipping carrier most convenient for you and return the merchandise insured with tracking (recommended for your protection) to the below address:

Attn. Returns

DEDFISH CO. LLC
1816 S McClelland st
Salt Lake City, Utah 84105

Please allow up to 14 days to process your request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.  Note: No RMA number is required.

If your order has been received damaged, incomplete, or incorrect, please save the carton, all packaging, and the product(s). Contact us immediately via e-mail hello@dedfishco.com or call us at 360-631-7776. Our Customer Service hours are Monday - Friday 8 a.m. to 4 p.m. MST.

 

REFUSED OR UNDELIVERABLE PACKAGES

Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.

Packages that are undeliverable and returned to us due to an incorrect address.

Packages returned after 3 failed delivery attempts or unclaimed at the local Fedex facility.

Packages that are refused or returned to sender.

**To avoid these charges, please double check your addresses and make sure the recipient is aware of the delivery.

 

CANCELLATIONS/CHANGES

Please contact us immediately via e-mail, hello@dedfishco.com, if you need to alter your order. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.

 

ORDERING ERRORS

It is the responsibility of the customer to submit their order correctly. We understand that mistakes can happen and we will certainly do our best to resolve any issues; however, we cannot guarantee that the correction will be successfully made before it ships. Common customer errors include: incorrect or transposed addresses, selecting the wrong item, color, or size, duplicate orders, etc…

Please double check your order carefully before submitting. If after you have submitted the order, you need to make a correction, please contact us immediately via e-mail, hello@dedfishco.com

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